File a Complaint Against a Credit Union

File a complaint with the institution in question before filing a complaint with CUD.

If your complaint involves your credit report, please file a dispute with the applicable credit bureau(s) and attempt to resolve the issue directly with the bureau(s) before filing a complaint with the Department.

Have you complained to the credit union?(Required)

If no, please first submit a written complaint directly to your credit union. This is often the fastest way to resolve your concern before filing a complaint with the Texas Credit Union Department.

If so, when?

Name of person complained to, if any.

First Last

If your complaint involves your credit report, have you filed a dispute with the credit bureau(s)?(Required)

If no, please first file a dispute directly with the credit bureau(s). This is often the fastest way to correct or resolve a credit-reporting issue before filing a complaint with the Texas Credit Union Department.

If so, when?

Your Information

Name(Required)

Prefix First Middle Last

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Phone(Required)

Is this your

Email(Required)

Are you a member of the US Armed Forces, Guard, Reserves or a dependent?

Credit Union Information

Name of Credit Union(Required)

Select the Credit Union Your Complaint Is About

NOTE: Credit Union Not Listed

This complaint form is for Texas state-chartered credit unions regulated by the Credit Union Department. If your credit union is not listed, it may be federally chartered or outside of this Department’s jurisdiction.

For federally chartered credit unions, you may need to file through the NCUA Consumer Assistance Center .

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Phone(Required)

Name in which account(s) are listed(Required)

First Last

Are/Were you a signer on the account(s)?(Required)

If no, please explain in your narrative.

Type of Transaction or Service(Required)

Date of Transaction(Required)

Did you sign a contract, such as a loan, an account agreement, etc.?(Required)

If yes, please attach a copy.

Max. file size: 256 MB.

Name of attorney, if any.

First Last

If the Texas Credit Union Department is not the appropriate agency, do you grant permission to forward your complaint to the appropriate agency?(Required)

Describe the exact nature of your complaint below.(Required)

Please indicate what you feel the credit union should do to address your concerns.(Required)

Supporting Documentation

Please upload any documents that support your complaint. Supporting documents help us better understand the issue and may assist in reviewing the credit union’s response.

Examples include statements, letters, emails, screenshots, receipts, transaction records, or prior communication with the credit union.

Upload Supporting Documents Here

Max. file size: 256 MB.

Attestation and Electronic Signature

By checking the box and typing your full name below, you are electronically signing this complaint submission.

Attestation(Required)

I am attesting that the information provided is true, correct, and submitted in good faith.

Electronic Signature (Full Name)(Required)

Type your full legal name to electronically sign and acknowledge this attestation.

File a Complaint Against a Credit Union

File a complaint with the institution in question before filing a complaint with CUD.

Your Information

Credit Union Information

Attestation and Electronic Signature

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